customer service

You Can’t Compete on Price and Win

April 28, 2011

There are many ways that you can distinguish your store to bring in shoppers. The simplest, and the most dangerous, is low prices. Go to our website and get casino bonus ohne einzahlung 2021. Hurry up to go and start winning. Low prices are easy because everyone understands them and they are easy to implement. The problem is that if you base your company’s appeal solely on price, you don’t instill loyalty in […]

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When Customer Service Goes Bad

December 14, 2008

During the past few months our company has had the misfortune of dealing with customer service from four companies that have all proven that customer service is NOT a number one concern (or even on their list) . First, we dealt with tech support from Bizrate / Shopzilla. This company provides product pricing comparison to […]

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A Study in Customer Service

June 19, 2008

It isn’t often that you can experience the opposite ends of customer service within a couple of hours. Today I had the opportunity to experience the best and worst in customer service. First, the best: A few months ago we changed our health insurance company and the agent was one of those fortunate people who […]

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Press One For Customer Service…

November 20, 2007

This cartoon went through our paper today: I also happened across this post on the problems with phone numbers on websites. Today we have had three customers tell us that they were surprised they got to talk to a real person. Fifteen years ago in college I called Gateway computers and was so surprised that […]

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